Terms of Service

Last updated: 2023-10-13.

1. Introduction:

Thank you for choosing Insight Bridge. By accessing or using our services, you agree to abide by these Terms of Service and any additional terms we may provide.

2. Company Information:

Name: Insight Bridge
Website: www.insight-bridge.com

3. Service Description:

Insight Bridge integrates various data sources with a GPT model, allowing users to query and analyze data from different platforms, presently limited to Google Analytics 4, in plain English. Our primary target audience comprises e-commerce store owners and marketers affiliated with marketing agencies.

4. Payment Terms:

We operate on a subscription model. Currently, the charge stands at $35 a month, which grants you up to 500 GPT responses from OpenAI. While we are still finalizing the premium pricing plan, any future amendments to the subscription fee will be communicated via email. Charges are applied at the commencement of each month. Should you opt to cancel, you're free to do so anytime and can continue accessing our services till the end of the month in which you canceled.

5. Account and User Details:

Creating an account requires a username and password. We entrust user authentication to a third-party service, Auth0.If a user wishes to terminate and delete their account, including all associated data, they must contact us via the email address provided in Section 9. Upon receiving a termination request, we will process the account deletion and data removal as per applicable data protection regulations. Once deleted, data associated with the user's account may not be recoverable.

6. User Responsibilities:

Users are responsible for maintaining the confidentiality of their account information, including their password. Any unauthorized use of a user's account or any breach of security should be immediately reported to Insight Bridge.

Users must not misuse our services. This means not using the service in ways that could harm it, other users, or third parties. Actions that interfere with, disrupt, or break the regulations and policies of our service are prohibited.

Users are responsible for ensuring that their use of the service complies with all local, national, and international laws and regulations.

7. Limitation of Liability:

Neither Insight Bridge nor its affiliates, employees, or agents shall be held accountable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, or data. This limitation applies irrespective of whether Insight Bridge has been made aware of the potential of such damages. Specifically:

• Insight Bridge cannot be held accountable for unauthorized access to, or alterations of, your transmissions or data, third-party content, or any other service-related issues.
• Our service is in its Beta phase, which means it's provided "as is" and "as available," without any warranties, either expressed or implied. Given our Beta status, the importance of our "as is" / "as available" provision is paramount.
• Notwithstanding any contrary provisions herein, the total liability of Insight Bridge for any claims arising from or related to our services shall not surpass the amount you've paid to Insight Bridge in the previous twelve months.
• Certain jurisdictions might not accept some warranty exclusions or liability limitations. Where such regulations apply, Insight Bridge's liability will be confined to the fullest extent permitted by law.

8. User-Generated Content:

When a user submits a query or question in the text box ("User Content"), the user retains all rights to that specific content. Insight Bridge does not claim ownership over the questions or queries users input.

By submitting a query, the user grants Insight Bridge a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. This is solely for the purpose of improving our services, analyzing usage patterns, and ensuring the effective operation of Insight Bridge. At no time will user queries be used for promotional or commercial purposes without explicit consent from the user.

While users retain rights to their queries, any data retrieved by the AI from third-party sources in response to a user's query remains the intellectual property of the respective third-party sources. Users are granted use this data in accordance with the terms and conditions set by the third-party sources.

Insight Bridge respects the privacy of its users. Queries submitted are treated as confidential and will not be disclosed to third parties, except as required by law or as necessary for the functioning of the service (e.g., transmitting queries to OpenAI for processing).

9. Data sources and Integration:

Google Analytics 4:
• Insight Bridge integrates with Google Analytics 4 to provide users with enhanced data querying capabilities. By choosing to use this connector, users grant Insight Bridge permission to access their Google Analytics data. This integration leverages the Google Analytics reporting API, allowing users to retrieve insights from their own analytics data efficiently.
• Required permissions: For the Google Analytics 4 connector, we request the "analytics.readonly" permission to ensure we access only the necessary data without making any changes to users' Google Analytics accounts.

• Responses retrieved from these data sources are securely stored in MongoDB Atlas, employing a robust security mechanism using a TLS/SSL certificate, ensuring data privacy and integrity.

Potential Future Data Sources:
• Insight Bridge continually seeks to expand its integrative capabilities to serve users better. We are exploring potential integrations with other platforms, such as Meta (using Meta Insights) and TikTok. As we proceed with these integrations, we will ensure that only the necessary permissions are requested. For instance, for Meta, the required permission would be "ads_read".
• We emphasize that these are potential future developments, and their inclusion in this document does not guarantee immediate availability or integration.

Permission from Data Sources:
• We prioritize user data security and integrity. Thus, we request only the essential permissions from any integrated data sources, ensuring that users retain full control and confidence in our service.

Termination Due to integration:
• Users should be aware that our service's functionality depends on third-party platforms like Facebook (Meta). If, for any reason, Facebook decides to limit, block, or terminate our app's access, this might result in disruptions to our services. We will strive to adapt and update our services accordingly but cannot be held responsible for immediate interruptions due to such third-party decisions.

10. Intellectual Property:

All content, design, graphics, and other intellectual properties related to the app are the exclusive property of Insight Bridge. Unauthorized use of this content is prohibited and may violate copyright, trademark, and other laws.

11. Service Availability:

While Insight Bridge endeavors to offer a seamless and uninterrupted service, there may be instances of downtime or bugs, especially considering its Beta status. We commit to informing our users about scheduled maintenance or unforeseen service interruptions whenever possible.

12. Third party links and services:

Our service may link to third-party websites or incorporate third-party tools. Insight Bridge is not responsible for the content, policies, or practices of these third parties. Users engage with third-party resources at their own risk.

13. Privacy & Data Use:

While user authentication is overseen by a third-party service, Auth0, details concerning the storage of access tokens, refresh tokens, and essential account information linked to data sources like Google Analytics 4 will be elaborated on in our Privacy Policy.

14. Changes to ToS:

Should there be any modifications to these terms, we will keep our users informed through email.

15. Dispute Resolution:

In the event of any dispute arising out of or in relation to the use of our service, both parties aim to resolve the matter amicably through negotiations.

If the matter cannot be resolved through negotiations, it will be subject to arbitration, with the location and arbitration rules to be mutually agreed upon.

All disputes shall be governed by and interpreted in accordance with the laws of the United Kingdom. The courts of the UK shall have exclusive jurisdiction in the event of any disputes.

16. Contact Information:

For any inquiries or concerns about these terms, you can reach out to us at arjan@insight-bridge.com.

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